Virgin on the Ridiculous

Well the New Year has definitely arrived! I’ve done my first bit of gardening, (its mild enough here for the daffodils to be fooled into thinking its spring). More importantly my husband has had his first run-in with Virgin Media!!! Why oh why is it that a perfectly simple job is performed by a polite and experienced engineer only to be totally annihilated by the incompetent, laughingly described, Customer Relations Call Centre? As the land line was temporarily switched off to perform the procedure and we were assured by said engineer that it might take approximately up to 24 hours to resume you can imagine hubby’s displeasure when the “Call Centre” explained it could take up to 10 days to get our old number back – a number we’ve had for almost 20 years. Not to worry, as a quick call to our helpful engineer proved timely and HE got the phone working by the next morning. However, as I write this draft blog, the internet is down. If it ever reaches my Blogspot you, dear reader, will be relieved to know that all is well again and Virgin Media will be reprieved once more. Don’t you have sympathy for the engineers who are, in most cases doing a splendid job but are being woefully let down by the back up team in operation thousands of miles away who are probably paid by the quantity as opposed to the quality of their target driven telephone enquiries. And I speak as one who knows, as I once had the dubious pleasure of working for a Government Call Centre in England. When my target was raised to in excess of 100 calls a day, I quit but then I had the luxury of not needing the part-time job in the first place. P.S. Whilst waiting for my internet connection to return something strange happened to my Blog and to cut a long story short it has miraculously reverted to my old Blog named “Adopting the Brace Position” which has lain dormant since 2009! As I search for “Waving not Drowning” I’m sending this post to the old one. I think I need a crash course in IT for Idiots.